Poor customer service

02/01/2019 @ 14h57 I called Avis to enquire about the money charged from my account. I spoke to Audrey mukoti. I requested if can give her the reservation number before I can explain my query. She asked if the car has been collected or dropped. My response was my query has nothing to do with dropping or collecting a car. It's about charges. She insisted in me confirming if the car has been collected. I advised her that she is asking me the wrong question. She got angry and dropped my call. The level of service received from her was pathetic. I don't think that is what Avis stands for. I am disappointed