Poor customer service
<p>On 2016-12-15 my partner and I rented a car at Avis car rental Roodepoort Ontderkers road.</p> <p>Firstly the lady who assisted was not helpful at all as we asked if we can book the car till Tuesday so we can get 1000 km instead of getting 600. She told us it was not possible and we left it as it is and continue booking it until Monday. We came back to Johannesburg earlier than expected therefore we returned the car on Sunday. </p> <p>We met a gentlemen by the name of Sibusiso who asked why are we returning the car early because we are going to be charged alot of money so he asked if we can go ahead close on the Sunday or Tuesday 2016-12-20 so the charges will be minimal. We agreed to closing the deal on Tuesday and told us we will be contacted on Tuesday and close the rental agreement.</p> <p> </p> <p>Tuesday passed and still no call was received instead days after my partner received a call asking when are we returning the car. Must say we where extremely shocked because in our knowledge the car was returned long time ago and why hasn't anything been done we don't know. When asked they said they will look into it. I asked then asked if my partner to and check as I will be at work. They took his credit card details and promised to pay the money in two days. It's the third day today and no money has been paid back.</p> <p> </p> <p>All I need is for this to be sorted outhe because it's taken long for this to be resolved. </p> <p> </p> <p>Rental agreement number: ********** 45</p> <p>Contact numbers: ********** </p> <p> </p> <p>Not impressed at all</p>