POOR CUSTOMER CARE AND COMPENSATION

I have been renting a car month to month from AVIS BUDGET for some time, in order to keep my credit and expresses low as I am applying for a bond. I rented for the month of April and The incorrect amount was debited and the incorrect was on hold putting me at a great inconvenience for x10 days. I had no money!! it was a total of over of 18k. The inconvenience lead to me being registered as a late payer and my credit being tarnished after I had been renting to make my credit look attractive for a home loan and bounced debits that failed on the 1st.

I have stressed this over and over and AVIS has not compensated me fairly, I am getting sorry messages that actually do not help me. Imagine not being able to buy food or buy electricity let alone put petrol in the rental car for work for x10 days. In an unstable climate such as this we budget to the R1 AND THIS PUT ME WAY WAY WAY OUT THE EXPERIENCE WAS AWFUL AND DEALING WITH CUSTOMER CARE WAS WORSE I HAVE NOT BEEN COMPENSATED FAIRLY . NOT BEING ABLE TO PAY MY ACC, FAILED DEBITS ON THE 1ST APRIL AND NOT HAVING BEING ABLE TO USE THE CAR AVIS has lacked the customer care and lacked the empathy to deal with this matter. the communication was so so poor that this could not be resolved because the person that made the mistake was sick, and no one could get on to her computer.. what poor excuse is that! for 10 days no one could do anything. The amounts were deducted and held on the 30th and it was corrected on the 9th sat morning. Poor poor service.