POOR COMMUNICATION / OVER CHARGE

<p>I have been struggling for several weeks to get AVIS, OR Tambo to fully refund an amount they have over charged me. They have paid it back in part - without apologising for the error - but they are simply not giving me a clear answer on the balance owed to me. I have sent several emails with explanations to several managers, including the Branch Manager, Francisca, but they take days to respond - if at all - without clear answers or explanations. Customer Service called and surveyed may experience to which I gave feedback and when asked whether I would like the branch to contact me I said yes. To date no one has made any effort to call me. This is very frustrating and disappointing. It seems they simply do not care about their customers and they definitely do not live up to their brand promise. </p>