Poor communication and unprofessional service

I hired a car (Polo TSI) from AVIS -Rand Airport branch, from the 19/09/2018 to 25/09/2018. I was told the estimated amount for hiring would be R5849.23. Everything was explained in terms of the excesses payable should I be in an accident, that I was going to get 1400 free kilometers and they would start charging for each kilometer thereafter.

Long story short, I was involved in a hit and run incident where the right front mirror of the vehicle was completely damaged. I called the 24 hour emergency service and was advised that, if the car is still drivable, I must return it to the branch and they will have the vehicle assessed, and then advise what the damage amounts to. I returned the vehicle on the agreed date, car-washed, with a full tank.

On the 26th I received an sms stating that the damages amounted to R4580.39. I had not received an invoice with the details of my rental, in terms of the toll gates, how many kilometers I exceeded with and how much that amounted to, and also to say that out of the refundable deposit, how much I was supposed to get back.

I was supposed to receive two separate invoices, one for the rental of the vehicle, and one for the said damages.

On 03/10/2018, an amount of R6183.28 was deducted from my credit card for AVIS and was not sure if it was for the rental or for the damages. This morning I received an sms saying there is an outstanding amount of R6738.89, followed by a call from a Manase Sebata, who was completely rude and unprofessional, after I was enquiring how they work because no one had communicated to me that the damages had now increased and that I had no invoice from them since I returned the car detailing everything as it pertains to the rental, and the damage.

I just want transparency, as to how everything got to the amounts stated. And for the record, if this is the kind of service and treatment given to clients, this was the first and last time I ever use AVIS, and will tell everyone that cares to listen the way that this company treats its clients.

My reference is E ********** 74