Poor Communication

When you collect the rental, the service is great right up until you’ve returned it and require your reserved funds back. I was assisted by being given a letter to present to my banker to get my funds to be released. Only for my banker to tell me they (Avis) hasn’t banker my funds and that they can’t release them. I returned to Avis and started saying I should expect a delay.

I was told it’d take up to 24 hours to receive them when I left the rental and don’t understand how when my banker tells me that they have to bank it that they say I should wait.

Running up and down just to receive my money back. 🤦🏽