poor communication

I booked a car with Avis this year January and I was surprised when I went to my bank to release my savings funds only to find out that I owe then R322 for traffic fund as they say...nothing has been communicated with or sms,email or phone call,all they do is wanna deduct my money without any communication what kind of a company does that?That a poor service You cant just deduct money without any explanation please....very disappointed will never book with them again or recommend to anyone