FT
Francois T
1 reviews | Active since Sept 2015
16 Apr 2025, 18:02
Poor business ethic
I rented an Avis rental car via Discovery insurance and returned the vehicle on 27 March 2025. On Monday 14 April 2025 after i complained that the deposit had not been released i was promised it would be done within 24 hours.
Today being Thursday 17 April i am still waiting, simply being ignored by Avis as well as Discovery Insurance as i have copied them in on all the correspondence and haven't heard a word from them.
Overall a very poor show of business ethic from both companies. I do not recommend either.
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Avis's replyOfficial
17 Apr 2025, 08:41Good Day William,
Thank you for bringing this to our attention. We apologize for the delay in processing your deposit refund and the inconvenience caused. We are investigating this matter to ensure your refund is processed promptly.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We apologize for the delay in processing your deposit refund and the inconvenience caused. We are investigating this matter to ensure your refund is processed promptly.
Kind Regards,
The Avis Team
Avis's reply17 Apr 2025, 08:41
Official
Good Day William,
Thank you for bringing this to our attention. We apologize for the delay in processing your deposit refund and the inconvenience caused. We are investigating this matter to ensure your refund is processed promptly.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We apologize for the delay in processing your deposit refund and the inconvenience caused. We are investigating this matter to ensure your refund is processed promptly.
Kind Regards,
The Avis Team