Poor after service experience from the Potchefstroom branch.

I rented a car from Avis from the 20th December until the 6th of January from the Potchefstroom branch.

Although I did not entirely have a bad experience with the renting of the car, I did have a horrible after service experience from the Potchefstroom Branch.

So upon the return of the car on the 6th of January to the Potchefstroom branch, after leaving the car and as I got home I realized that in haste I had left one of my drinking flasks in the car in the cup holder just behind me as I had been using it while driving back with the car. Since I had returned the car just after 16:00, and it had been raining heavily and only made this realization after their closing time, I had told myself that I would call the Potchefstroom branch early in the morning so that I can alert them of this so that I could retrieve the cup. I called in the morning and the lady I spoke to then went to check only to return to say that they could not find the cup. I insisted that I left that cup there and it was impossible that it had mysteriously gone missing as the time of the cars return as well as it getting cleaned due to the dire weather conditions could have not made it possible for it to have disappeared. She then told me that the car was actually cleaned on arrival. She then said she'll go double check again and give me a call. Upon calling again she again said that she did not find the cup, as well as the driver and the people that cleaned the car. She then said that the manager will call me so that I can lay a "complaint" as there's not much she can do for me. I waited on the call from the manager and did not receive it. I then sent an email via the complaints line following this only to be responded to with an email from a Leon Hayns from the branch with a conclusion to my case without having contacted me for my version of events and with no clear resolution to this matter. I ended up having to call the manager myself to try and get perspective on how he could conduct an investigation, conclude it and even go as far as to close the case and email me without even so much as a call to understand my turn of events as even in the email he sent to me there were a lot of discrepancies to the version of stories he got from his people. Even after that he couldn't give me clear, straight answers to the turn of events and even when asked how he correlated the stories with mine, I did not get a clear answer. He then dismissed me, stating that his people don't ***** to which I insisted that you conclusion on the matter did not have proper due diligence done and therefore I need to escalate the matter further. I asked for his supervisors details in order to do this and was given a number for a Rajeet Bhundhu which does not even go through.

I am utterly disappointed in the manner that this matter was dismissed firstly dismissed by the lady agent that I called and said that the manager would get back to me, for which he didn't. Secondly, for something like this to just magically disappear from a car like that upon being dropped off is highly unacceptable. That flask to me holds huge sentimental value and I insist on it being found and returned to me ASAP and whoever decided to take it without declaring it to the office be dealt with accordingly as this constitutes an act of theft and a behavior of distrust. I also need someone of seniority to contact me urgently as this for me is an utter display of complete incompetence from a manager to not conduct an investigation thorough to ensure that the proper due diligence on a matter is rendered and satisfaction is achieved. When we utilize your services we put a high level of confidence and credibility to the Avis brand and it's employees and I am highly disappointed in this current service I'm receiving as this is not the first time I've used your vehicles and have had a great experience in the past. Please can you sort this matter out for me as soon as possible as it is very upsetting to me now

Regards