Poor administration

Good day Rental Agreement Number : ***

I had a vehicle booked by MiWay insurance as my courtesy vehicle as I was on the accident.

The vehicle was booked on the 9th of April 2021 around 12:30 at Avis Cape Town International Airport branch, the person advising said that I can only collect the vehicle after 17:30 same day as there is no fleet. Comes 17:30 went in collect my vehicle and paid R2000 cash holding deposit, fill in the banking details form. On the 7th of May 2021 I got an email from avis stating that the 30 days contract is expiring on the 00th of May 2021 I must return the vehicle at 12:30 and the 24hour rule applies (mind you I never collected the vehicle 12:30 I collected it 17:30 as they didn't have fleet) I let that pass, wash vehicle and make full tank drive to Cape Town international Airport Avis drop the vehicle on the 8th of May 2021. No damage or how so ever which means I must get my R2000 cash back.

Waited for refund then dololo, I called in and I was told My form was never submitted nor ever reached account's department.

Today is the 1st of June 2021 I haven't received my money back, now I'm even struggling to get my vehicle back as I didn't pay my access, when I go to avis they treated me like I'm illiterate and I might have filled the form incorrectly, I showed them an email stating that the form never got to accounts payable, I even asked was it my duty to take it there or it is an internal thing to be done?

I am so disappointed in this brunch and it's system. This is not on, especially at the state that we are facing financially as a nation no no no no no it is too much.