AD
Ashil D
1 reviews | Active since Jul 2021
29 Jul 2021, 12:10
Please can I get some assistance with my refund claim!!
My rental car was scratched in a parking lot and the other driver gave me her details, and I was told by Avis staff that all I needed to do was email/call the Avis third party claims team to sort out this issue (o that they can claim the damages directly from her insurance company). This was in the start of June 2021. Its been nearly 2 months now, and I've emailed and called as much as possible to no avail. Avis meanwhile has deducted the damages amount from my credit card, but no one has gotten back to me to help with my reimbur*****t. As the title says, please can I get some assistance with my refund claim!!
Helpful (0)
Replies (5)0
Replies (5)
Avis's replyOfficial
29 Jul 2021, 13:57Hi Ashil,
Thank you for taking the time to write to us.
Our team will be in touch to investigate your complaint, we will revert to you soonest.
Kind regards,
The Avis Team
Thank you for taking the time to write to us.
Our team will be in touch to investigate your complaint, we will revert to you soonest.
Kind regards,
The Avis Team
Avis's reply29 Jul 2021, 13:57
Official
Hi Ashil,
Thank you for taking the time to write to us.
Our team will be in touch to investigate your complaint, we will revert to you soonest.
Kind regards,
The Avis Team
Thank you for taking the time to write to us.
Our team will be in touch to investigate your complaint, we will revert to you soonest.
Kind regards,
The Avis Team
AD
Ashil D's updateReviewer Update
11 Aug 2021, 17:04Hello. It's been nearly 2 weeks and I have yet to receive a reply on any correspondence...
AD
Ashil D's update11 Aug 2021, 17:04
Reviewer Update
Hello. It's been nearly 2 weeks and I have yet to receive a reply on any correspondence...
Avis's replyOfficial
10 Sept 2021, 13:03Hi Ashil,
We apologise for the delay.
Our Third-party team will only provide feedback to you once they have received feedback from the third party involved. We are not able to provide the turnaround time for the matter to be resolved as it depends on the third party.
Avis Team
We apologise for the delay.
Our Third-party team will only provide feedback to you once they have received feedback from the third party involved. We are not able to provide the turnaround time for the matter to be resolved as it depends on the third party.
Avis Team
Avis's reply10 Sept 2021, 13:03
Official
Hi Ashil,
We apologise for the delay.
Our Third-party team will only provide feedback to you once they have received feedback from the third party involved. We are not able to provide the turnaround time for the matter to be resolved as it depends on the third party.
Avis Team
We apologise for the delay.
Our Third-party team will only provide feedback to you once they have received feedback from the third party involved. We are not able to provide the turnaround time for the matter to be resolved as it depends on the third party.
Avis Team
AD
Ashil D's updateReviewer Update
10 Sept 2021, 16:27Please can you provide me with the Third-party team's contact details as I have all the details from the third party in this incident (she provided me with all her details and asked me to pass this on to Avis). As mentioned above, she hit me and Avis deducted the amount from my credit card. As such, I would like for Avis to contact me for the other driver's details, reimburse me for the damages and claim this amount from the other party's insurance. I was advised by the other party's insurer that this was the process to follow (as I cannot claim directly for damages from them. It needs to be the owner of the vehicle I was driving, namely Avis).
AD
Ashil D's update10 Sept 2021, 16:27
Reviewer Update
Please can you provide me with the Third-party team's contact details as I have all the details from the third party in this incident (she provided me with all her details and asked me to pass this on to Avis). As mentioned above, she hit me and Avis deducted the amount from my credit card. As such, I would like for Avis to contact me for the other driver's details, reimburse me for the damages and claim this amount from the other party's insurance. I was advised by the other party's insurer that this was the process to follow (as I cannot claim directly for damages from them. It needs to be the owner of the vehicle I was driving, namely Avis).
AD
Ashil D's updateReviewer Update
17 Nov 2021, 10:34Going on 4 months and still no assistance... :(
AD
Ashil D's update17 Nov 2021, 10:34
Reviewer Update
Going on 4 months and still no assistance... :(