Pitso should be sent for client services training

I retuned a hired car to AVIS on the 19 March. I was told the deposit to the value of R1200 would be refunded within 48 hours. I called the call center numerous times following up on my refund and was told the request was sent to my bank and the bank had to release the money . I eventually gave up on the call center and decided to go inquire the refund at the Marshaltown branch where I encountered the customer demeaning Pitso. He wasted a good 20 minutes of my time refusing to offer me a solution nor a supervisor nor contacting any person that could authorize my refund.He also had an agitated look on his face , that said he couldn't be bothered by my complaint , he kept insisting that he would sent an e-mail and cannot do anything about my situation at that point and kept emphasizing what I am asking for was IMPOSSIBLE and I CANNOT BE DONE. I eventually told him I was not leaving the office until he makes a call and atleast try to assist me , only then he made a call and within 20 minutes I was refunded my money and still then he was rolling his eyes and had a \ you got your money