PICK UP THE PHONE!!!!

I’ve been dealing with Avis for the first time. Getting in hold of someone is infuriating and almost impossible. All their people use the call centre as the number on their email signatures

I have been on hold for 12 minutes (and counting) and not a single person has picked up. Meanwhile an automated voice message is telling me how important their customers are.

I normally use Europcar and have been forced to use Avis due to my insurance. I will never use them personally.