AK
Arno K
1 reviews | Active since May 2011
11 Jul 2022, 11:36
Paying for non-existent damage.
E*** - ref 22/*** - The car was returned on the 24th of JuneToday I have been billed R1 369.56 (excl. VAT) for damage that was not specified to me. I have been waiting for 2 weeks to get my deposit refunded and was pushed from pillar to post After contacting the CABS I am told by Nonhlanhla Radebe this cost was for damage to a door. What door? When I returned the vehicle I walked around the car with the consultant. The only damage was to the windscreen. On Friday Disconery contacted me to ask how the service was with Avis I gave a 6 out of 10 as I am still waiting for my deposit to be refunded. The next working day I am being billed for a door that was not damaged and was not pointed out to me. I am going to ask Discovery to assist me with this situation as I regard it as *****. Please provide me with a form that I signed to acknowledge the damage.
Helpful (0)
Replies (10)0
Replies (10)
Avis's replyOfficial
12 Jul 2022, 10:13Hi Arno Kacnik,
Thank you for contacting us.
Kindly note that since the damages were noted, your rental was not closed, hence the deposit amount was not released back. We will follow up with your bank, on your behalf. The deposit amount is never debited but placed on hold in your account, Should it still be on hold, it will be released accordingly.
In regards with the damage charge, as per the signed damage report you acknowledge the damages that were noted. That is the damages has been billed under this invoice. We have sent the damage documents, and you shall receive them from ***.
Avis Team.
Thank you for contacting us.
Kindly note that since the damages were noted, your rental was not closed, hence the deposit amount was not released back. We will follow up with your bank, on your behalf. The deposit amount is never debited but placed on hold in your account, Should it still be on hold, it will be released accordingly.
In regards with the damage charge, as per the signed damage report you acknowledge the damages that were noted. That is the damages has been billed under this invoice. We have sent the damage documents, and you shall receive them from ***.
Avis Team.
Best regards,
Avis's reply12 Jul 2022, 10:13
Official
Hi Arno Kacnik,
Thank you for contacting us.
Kindly note that since the damages were noted, your rental was not closed, hence the deposit amount was not released back. We will follow up with your bank, on your behalf. The deposit amount is never debited but placed on hold in your account, Should it still be on hold, it will be released accordingly.
In regards with the damage charge, as per the signed damage report you acknowledge the damages that were noted. That is the damages has been billed under this invoice. We have sent the damage documents, and you shall receive them from ***.
Avis Team.
Thank you for contacting us.
Kindly note that since the damages were noted, your rental was not closed, hence the deposit amount was not released back. We will follow up with your bank, on your behalf. The deposit amount is never debited but placed on hold in your account, Should it still be on hold, it will be released accordingly.
In regards with the damage charge, as per the signed damage report you acknowledge the damages that were noted. That is the damages has been billed under this invoice. We have sent the damage documents, and you shall receive them from ***.
Avis Team.
Best regards,
AK
Arno K's updateReviewer Update
12 Jul 2022, 10:48Please send me a copy of the damage report. The report that I signed was for the windscreen and there was no mention of any damage to the door. I was never shown the damage so this seems very strange to me.
AK
Arno K's update12 Jul 2022, 10:48
Reviewer Update
Please send me a copy of the damage report. The report that I signed was for the windscreen and there was no mention of any damage to the door. I was never shown the damage so this seems very strange to me.
Avis's replyOfficial
12 Jul 2022, 12:13 Hi Arno Kacnik,
Please be advised that our vehicles are inspected when the customer had dropped off the vehicle. Kindly note that on inspection, there were damages on the vehicle.
We had to check on previous rentals if there was door dent, and the damage was only noted when the you returned the vehicle.
We have sent the damage report, and you shall receive them from ***.
Therefore the damage charge is correct.
Avis team
Please be advised that our vehicles are inspected when the customer had dropped off the vehicle. Kindly note that on inspection, there were damages on the vehicle.
We had to check on previous rentals if there was door dent, and the damage was only noted when the you returned the vehicle.
We have sent the damage report, and you shall receive them from ***.
Therefore the damage charge is correct.
Avis team
Best regards,
Avis's reply12 Jul 2022, 12:13
Official
Hi Arno Kacnik,
Please be advised that our vehicles are inspected when the customer had dropped off the vehicle. Kindly note that on inspection, there were damages on the vehicle.
We had to check on previous rentals if there was door dent, and the damage was only noted when the you returned the vehicle.
We have sent the damage report, and you shall receive them from ***.
Therefore the damage charge is correct.
Avis team
Please be advised that our vehicles are inspected when the customer had dropped off the vehicle. Kindly note that on inspection, there were damages on the vehicle.
We had to check on previous rentals if there was door dent, and the damage was only noted when the you returned the vehicle.
We have sent the damage report, and you shall receive them from ***.
Therefore the damage charge is correct.
Avis team
Best regards,
AK
Arno K's updateReviewer Update
12 Jul 2022, 12:46Hi
As per your first response.
In regards with the damage charge, as per the signed damage report you acknowledge the damages that were noted. That is the damages has been billed under this invoice. We have sent the damage documents, and you shall receive them from ***. "
Your second response is contradicting your initial statement.
Where is the accident report that you stated that I had signed? You have just admitted that I am being unfairly treated. I demand to see the accident report that you used to initiate the damage repair.
So either send me the accident report that I signed or a full refund.
As I initially stated I was present when the inspection was done. I was never informed of any damage to a door and I am just being billed for the damage.
And that is ******* as the damage, if any, was caused after I dropped off the car.
This can become a legal issue as you first claimed that I acknowledged the damage on an accident report and now there is no accident report.
As per your first response.
In regards with the damage charge, as per the signed damage report you acknowledge the damages that were noted. That is the damages has been billed under this invoice. We have sent the damage documents, and you shall receive them from ***. "
Your second response is contradicting your initial statement.
Where is the accident report that you stated that I had signed? You have just admitted that I am being unfairly treated. I demand to see the accident report that you used to initiate the damage repair.
So either send me the accident report that I signed or a full refund.
As I initially stated I was present when the inspection was done. I was never informed of any damage to a door and I am just being billed for the damage.
And that is ******* as the damage, if any, was caused after I dropped off the car.
This can become a legal issue as you first claimed that I acknowledged the damage on an accident report and now there is no accident report.
AK
Arno K's update12 Jul 2022, 12:46
Reviewer Update
Hi
As per your first response.
In regards with the damage charge, as per the signed damage report you acknowledge the damages that were noted. That is the damages has been billed under this invoice. We have sent the damage documents, and you shall receive them from ***. "
Your second response is contradicting your initial statement.
Where is the accident report that you stated that I had signed? You have just admitted that I am being unfairly treated. I demand to see the accident report that you used to initiate the damage repair.
So either send me the accident report that I signed or a full refund.
As I initially stated I was present when the inspection was done. I was never informed of any damage to a door and I am just being billed for the damage.
And that is ******* as the damage, if any, was caused after I dropped off the car.
This can become a legal issue as you first claimed that I acknowledged the damage on an accident report and now there is no accident report.
As per your first response.
In regards with the damage charge, as per the signed damage report you acknowledge the damages that were noted. That is the damages has been billed under this invoice. We have sent the damage documents, and you shall receive them from ***. "
Your second response is contradicting your initial statement.
Where is the accident report that you stated that I had signed? You have just admitted that I am being unfairly treated. I demand to see the accident report that you used to initiate the damage repair.
So either send me the accident report that I signed or a full refund.
As I initially stated I was present when the inspection was done. I was never informed of any damage to a door and I am just being billed for the damage.
And that is ******* as the damage, if any, was caused after I dropped off the car.
This can become a legal issue as you first claimed that I acknowledged the damage on an accident report and now there is no accident report.
Avis's replyOfficial
15 Jul 2022, 14:46Hi Arno,
We will investigate the damage query with the branch and revert to you with feedback.
Avis Team
We will investigate the damage query with the branch and revert to you with feedback.
Avis Team
Best regards,
Avis's reply15 Jul 2022, 14:46
Official
Hi Arno,
We will investigate the damage query with the branch and revert to you with feedback.
Avis Team
We will investigate the damage query with the branch and revert to you with feedback.
Avis Team
Best regards,
AK
Arno K's updateReviewer Update
18 Jul 2022, 12:59I just received a copy of the damage report for the windshield. After my description, a person with different handwriting wrote in door dents. This is the evidence that you are using to charge me for damage—blatant *****.
I will pass this on to the FNB ***** division and discovery insurance.
I will pass this on to the FNB ***** division and discovery insurance.
AK
Arno K's update18 Jul 2022, 12:59
Reviewer Update
I just received a copy of the damage report for the windshield. After my description, a person with different handwriting wrote in door dents. This is the evidence that you are using to charge me for damage—blatant *****.
I will pass this on to the FNB ***** division and discovery insurance.
I will pass this on to the FNB ***** division and discovery insurance.
Avis's replyOfficial
19 Jul 2022, 08:46Hi Arno,
Thanks for your feedback.
If there were additional damages that the branch finds, they will write it on the damage report. We are still investigating the matter and we will revert to you.
Avis Team
Thanks for your feedback.
If there were additional damages that the branch finds, they will write it on the damage report. We are still investigating the matter and we will revert to you.
Avis Team
Best regards,
Avis's reply19 Jul 2022, 08:46
Official
Hi Arno,
Thanks for your feedback.
If there were additional damages that the branch finds, they will write it on the damage report. We are still investigating the matter and we will revert to you.
Avis Team
Thanks for your feedback.
If there were additional damages that the branch finds, they will write it on the damage report. We are still investigating the matter and we will revert to you.
Avis Team
Best regards,
AK
Arno K's updateReviewer Update
20 Jul 2022, 09:12The following 2 words "door dents" were added to the statement after I had signed it. Not which door, but door dents.
Is it legal to change a signed document?
Is it legal to change a signed document?
AK
Arno K's update20 Jul 2022, 09:12
Reviewer Update
The following 2 words "door dents" were added to the statement after I had signed it. Not which door, but door dents.
Is it legal to change a signed document?
Is it legal to change a signed document?
Avis's replyOfficial
25 Jul 2022, 10:31Hi Arno,
Please note that we did receive feedback on the matter so we have credited the damage charge. The refund of R1574.99 will reflect in your account within 3-7 business days.
Avis Team
Please note that we did receive feedback on the matter so we have credited the damage charge. The refund of R1574.99 will reflect in your account within 3-7 business days.
Avis Team
Best regards,
Avis's reply25 Jul 2022, 10:31
Official
Hi Arno,
Please note that we did receive feedback on the matter so we have credited the damage charge. The refund of R1574.99 will reflect in your account within 3-7 business days.
Avis Team
Please note that we did receive feedback on the matter so we have credited the damage charge. The refund of R1574.99 will reflect in your account within 3-7 business days.
Avis Team
Best regards,
AK
Arno K's updateReviewer Update
25 Jul 2022, 11:51Thank you very much for your assistance
AK
Arno K's update25 Jul 2022, 11:51
Reviewer Update
Thank you very much for your assistance