LN
Leoni N
1 reviews | Active since Jun 2012
12 Oct 2025, 12:46
Pay back my money!
I dropped a Renault Kwid at Cape Town international airport this morning that was in perfect condition. I now receive an sms that the car is dented and scratched. Nobody was at the airport to inspect the car this morning. I had to give the key to a guy who immediately went into the office. I will not pay for a car that was damaged at the airport. The contact number on the message, goes unanswered. When I enquired via email, I received a snotty email informing me that I WILL pay as they had done a thorough investigation and the car wasn't damaged when they gave it to me. I walked around the car this morning and there was nothing there! I will be seeking legal council if you do not pay my money back!
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Replies (2)
Avis's replyOfficial
13 Oct 2025, 08:28Good day Leoni van Niekerk,
Thank you for contacting Avis Budget.
Kindly be advised that looking at the signed Rental Agreement, the vehicle was checked out with a left front door scratch which was regarded as fair wear & tear.
The rental has been closed off without any damage charges, and you will receive your deposit in full.
We humbly apologise for the branch's mishap and hope an incident of this nature will not occur again.
Best Regards,
The Avis Team
Thank you for contacting Avis Budget.
Kindly be advised that looking at the signed Rental Agreement, the vehicle was checked out with a left front door scratch which was regarded as fair wear & tear.
The rental has been closed off without any damage charges, and you will receive your deposit in full.
We humbly apologise for the branch's mishap and hope an incident of this nature will not occur again.
Best Regards,
The Avis Team
Avis's reply13 Oct 2025, 08:28
Official
Good day Leoni van Niekerk,
Thank you for contacting Avis Budget.
Kindly be advised that looking at the signed Rental Agreement, the vehicle was checked out with a left front door scratch which was regarded as fair wear & tear.
The rental has been closed off without any damage charges, and you will receive your deposit in full.
We humbly apologise for the branch's mishap and hope an incident of this nature will not occur again.
Best Regards,
The Avis Team
Thank you for contacting Avis Budget.
Kindly be advised that looking at the signed Rental Agreement, the vehicle was checked out with a left front door scratch which was regarded as fair wear & tear.
The rental has been closed off without any damage charges, and you will receive your deposit in full.
We humbly apologise for the branch's mishap and hope an incident of this nature will not occur again.
Best Regards,
The Avis Team
LN
Leoni N's updateReviewer Update
17 Oct 2025, 15:09I have yet to be reimbursed for the holding deposit. I have sent an email yesterday to follow up and have not received a response.
LN
Leoni N's update17 Oct 2025, 15:09
Reviewer Update
I have yet to be reimbursed for the holding deposit. I have sent an email yesterday to follow up and have not received a response.