Pay back my money!

I was rear ended by a truck and contacted my insurer, Discovery. They arranged Avis call centre to contact me. At about 15:20 I was contacted by Avis. She asked where I would prefer to have the vehicle from and I rep**** Stellenbosch, but Stellenbosch could not assist me. I then asked about Strand whom could. I asked what time does the Strand office close and stated 5pm. She rep**** that they close at 17:30. I arrived at the Strand office around 17:25 to find they had already closed at 17:00. I spoke to the lady at the car sales office, which was still open. She just advised me that the rental office is closed and said she could call your call centre. They tried to get a vehicle from the CPT office, but it was closing in 20min they did not want to send a vehicle. I was told that the airport was the only office which could help, but they do not deliver vehicles. I had to get someone to take me to the airport and pay for their petrol. I advised the agent that I want to be reimbursed the petrol and he said he would require proof. We agreed that pictures of the odometer would suffice. Also since I had to get the car from airport and drive it back to Strand that petrol should be on Avis