MK
Motlalepule K
1 reviews | Active since May 2017
26 Mar 2024, 08:28
Paulous from Avis is the best.
My vehicle went for repairs and I got a rental vehicle. The vehicle had alot of scratches and when I took it back they called to say there was a new scratch which I wasn't aware of. I was ready to pay the damage amount but Paulos called me and told me he is investigating, that was on Thursday and yesterday he sends me an email and says because the car had a lot of scratches its unfair to make me pay. SO Avis will be liable to fix the vehicle. Thank you Paulous you are very professional, you kept me in the loop about everything.
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Avis's replyOfficial
26 Mar 2024, 11:28 Dear Motlalepule,
Thank you for sharing your experience with us. We're pleased to hear that Paulo's professionalism and communication were able to provide clarity and resolution to the situation regarding the rental vehicle.
At Avis, we take customer satisfaction seriously, and we strive to ensure that our customers receive fair and transparent treatment. Paulo's diligent investigation and decision to have Avis cover the repair costs for the scratch on the rental vehicle reflect our commitment to providing excellent customer service.
We truly appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing Avis, and we look forward to serving you again in the future
Thank you
The Avis Team
Thank you for sharing your experience with us. We're pleased to hear that Paulo's professionalism and communication were able to provide clarity and resolution to the situation regarding the rental vehicle.
At Avis, we take customer satisfaction seriously, and we strive to ensure that our customers receive fair and transparent treatment. Paulo's diligent investigation and decision to have Avis cover the repair costs for the scratch on the rental vehicle reflect our commitment to providing excellent customer service.
We truly appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing Avis, and we look forward to serving you again in the future
Thank you
The Avis Team
Avis's reply26 Mar 2024, 11:28
Official
Dear Motlalepule,
Thank you for sharing your experience with us. We're pleased to hear that Paulo's professionalism and communication were able to provide clarity and resolution to the situation regarding the rental vehicle.
At Avis, we take customer satisfaction seriously, and we strive to ensure that our customers receive fair and transparent treatment. Paulo's diligent investigation and decision to have Avis cover the repair costs for the scratch on the rental vehicle reflect our commitment to providing excellent customer service.
We truly appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing Avis, and we look forward to serving you again in the future
Thank you
The Avis Team
Thank you for sharing your experience with us. We're pleased to hear that Paulo's professionalism and communication were able to provide clarity and resolution to the situation regarding the rental vehicle.
At Avis, we take customer satisfaction seriously, and we strive to ensure that our customers receive fair and transparent treatment. Paulo's diligent investigation and decision to have Avis cover the repair costs for the scratch on the rental vehicle reflect our commitment to providing excellent customer service.
We truly appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing Avis, and we look forward to serving you again in the future
Thank you
The Avis Team