Pathetic, ***********, Zero Logic Thievery

Are the Avis people brain dead? So I always fly to Skukuza airport, and I have no option but Avis as that is the only rental available. I have to be fair and say I have never had an issue before. However, I rented a car for 6 days a few weeks back. It was a six day rental, and when I returned the car they sent me an assessment which was basically that they would charge me exactly the rental they quoted, because there was no damage and I returned the vehicle with a full tank.

Fast forward a week and I get an invoice telling me that during the 6 days I had the car in the Kruger Park, I had amassed several hundred Rands worth of etoll fees in Southern Natal. Keep in mind I collected the car in the Kruger Park at Skukuza and returned it 6 days later. After driving for 6 days the total mileage driven was 1200 odd kms. I immediately advised Avis that it was impossible for the vehicle to go through etolls in the Kruger Park. They said they needed to refer to the eTolls company and will get back to me within 3 days.

I then sent them receipts of purchases I made in the Kruger Park, at various shops in the time frame. So to have gone through tolls in Mooi River I would have had to purchase rusks at Lower Sabie and then speed out of the Kruger and down to Mooi River and then back again the next day so that I could explain the etolls. I would have had to do that (many thousands of kms) a few times. Then I also sent my Google driving history showing me driving daily in the Kruger Park.

None of this has made a darn difference to Avis. No, 8 days later (today) I have been told they are talking to the etolls company, all the while with my money that they refuse to return.

One word PATHETIC