MW
Michaela W
1 reviews | Active since Sept 2021
02 Dec 2021, 16:55
Pathetic service!! Useless staff
What a joke of a company. Firstly I specifically said when booking I will be extending my monthly rental. The lady at Avis Cape Town says no problem you can just call and extend or email. Which I have done ! today I get a call from the pathetic person saying that if I don’t come in today they will hand me over for the car to be collected. They still have my deposit they still have my card on file but this is there answer! Nobody should ever use them !!!
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Replies (3)0
Replies (3)
Avis's replyOfficial
02 Dec 2021, 17:02Hi Michaela,
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Taem
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Taem
Avis's reply02 Dec 2021, 17:02
Official
Hi Michaela,
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Taem
Thank you for writing to us.
Please provide your rental agreement number so we can look into the matter.
Avis Taem
MW
Michaela W's updateReviewer Update
02 Dec 2021, 18:34***2ZA2 confirmation number and car registration is JX28WLGP . First they gave me a car that after a week needed to get a service so I had to go back and swap the car now this really not great service for such a big company
MW
Michaela W's update02 Dec 2021, 18:34
Reviewer Update
***2ZA2 confirmation number and car registration is JX28WLGP . First they gave me a car that after a week needed to get a service so I had to go back and swap the car now this really not great service for such a big company
Avis's replyOfficial
03 Dec 2021, 12:12Hi Michaela,
Thanks for the details and we apologise for the experience.
The rental is still open at the branch level (the deposit is released once the invoice has been charged). Please note that each month when you need to extend you have to go into the branch to sign a new contract.
We will ensure that the branch manager receives the feedback you have provided.
Avis Team
Thanks for the details and we apologise for the experience.
The rental is still open at the branch level (the deposit is released once the invoice has been charged). Please note that each month when you need to extend you have to go into the branch to sign a new contract.
We will ensure that the branch manager receives the feedback you have provided.
Avis Team
Avis's reply03 Dec 2021, 12:12
Official
Hi Michaela,
Thanks for the details and we apologise for the experience.
The rental is still open at the branch level (the deposit is released once the invoice has been charged). Please note that each month when you need to extend you have to go into the branch to sign a new contract.
We will ensure that the branch manager receives the feedback you have provided.
Avis Team
Thanks for the details and we apologise for the experience.
The rental is still open at the branch level (the deposit is released once the invoice has been charged). Please note that each month when you need to extend you have to go into the branch to sign a new contract.
We will ensure that the branch manager receives the feedback you have provided.
Avis Team