CB
Cheryl B
1 reviews | Active since Jan 2026
01 Jan 2026, 12:04
Pathetic service. No vehicles available, overbooked, unable to assist. Longest wait to find the cars we had booked are not even available.
The absolute worst service in the entirety of Cape Town’s airport amongst every single car service.
I booked 2 vehicles for my trip, waited in over an hour and a half to be met with one of very few staff members working to then find out my bookings were basically null in void.
Avoid using at all cost.
The help was pathetic by both staff members and the manager. We were told there are no cars available. However
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Replies (1)Avis's replyOfficial
02 Jan 2026, 08:41Good day Cheryl Brass,
Thank for for contacting us.
We humbly apologise for the unpleasant experience and any inconvenience caused.
Please provide us with the reservation number so we can be able to investigate the matter accordingly.
Best Regards,
The Avis Team
Thank for for contacting us.
We humbly apologise for the unpleasant experience and any inconvenience caused.
Please provide us with the reservation number so we can be able to investigate the matter accordingly.
Best Regards,
The Avis Team
Avis's reply02 Jan 2026, 08:41
Official
Good day Cheryl Brass,
Thank for for contacting us.
We humbly apologise for the unpleasant experience and any inconvenience caused.
Please provide us with the reservation number so we can be able to investigate the matter accordingly.
Best Regards,
The Avis Team
Thank for for contacting us.
We humbly apologise for the unpleasant experience and any inconvenience caused.
Please provide us with the reservation number so we can be able to investigate the matter accordingly.
Best Regards,
The Avis Team
