Pathetic service full of ****mers you don't respect client's needs and this is the second time this Branch does me dirty

Guys Avis Grand Central is a **** and together with OR Tambo, I initiated a a booking this morning at OR because the Branch Bongi said she can't assist me I must call 086 no... I call3d one agent at OR Tambo I made reservations online and I was specific that I want a VW T-Cross since I've used it previously and I opted for a delivery at my house which the branch said they will charge me R600.

The agent said he called the BRANCH Grand Central and they confirmed they have the car and preparing it it will be ready at 1pm. My issue is whenever you report these matters at Grand Central Branch they don't want to take accountability and rectify is this how you treat reliable clients that bring business to you guys. This Kia they brought is ugly long its heavy on the steerwheel and VW is super efficient and petrol consumption is super.

Bongi at Grand Central said she can't do anything when I asked if she could make alternatives I'm disappointed doest it mean the whole Avis in Johannesburg don't have T-Crosses????

I'm inconvenienced and and you know you guys don't give us full refund I would understand now if you guys were able to reimburse me my money so that I can try other car rentals