Pathetic Service from AVIS

Handed the rental car in on the 30th of September 2018.

The consultant Elizabeth at the Avis Roodepoort outlet advised me that my funds that's currently reserve will be released in 5 to 10 working days.

WELLLLLLLLLLLLLLLLLLLLLLLLLLl

Needless to say. I've contacted the Roodepoort Avis outlet and they keep on telling me that the funds will be released in 5 - 10 working days. The 3rd time that I phoned an African lady said to me she will escalate my query ad get back to me. WELLLL still waiting for her call.

I've contacted the Avis Customer Services Division on Monday the 15th of October 2018 where I was helped by a very nice gentlemen by the name of Njaniso Thebo. He explained to me that no instructions was loaded to release the funds on my credit card. (1) who's responsibility is that???????????? mine as the customer to contact them?????????????????? I've insisted to speak to the Manager and the gentlemen told me that he will forward an email to her to contact me. I requested that I must be included on the email. WELLLLLLLL. No email and no phone call from the dearest Manager Lebo Malekane.

Is this how customers are treated in South Africa.

AVIS your customer service SUCKS BIG TIME......

I will never in my life make use of AVIS again.

To date my funds is still not released. We going for 13 working days!!!!!!!!!!!!!!!