FS
Fathima S
1 reviews | Active since Dec 2019
09 Feb 2023, 17:58
PATHETIC SERVICE
I have been battling with Avis to get a refund They over charged me and wrongly debited my credit card account I now have fnb on my case and they say I'm overdrawn. The manager at Avis Port Elizabeth Airport branch does not respond to emails
For such a big company I am so disappointed!!! Their service is pathetic
Helpful (0)
Replies (9)0
Replies (9)FS
Fathima S's updateReviewer Update
10 Feb 2023, 09:04Thank you for your prompt response
I look forward to further communication
I look forward to further communication
FS
Fathima S's update10 Feb 2023, 09:04
Reviewer Update
Thank you for your prompt response
I look forward to further communication
I look forward to further communication
Avis's replyOfficial
13 Feb 2023, 13:17Hi Fathima,
The bank has provided feedback regarding the deposit/authorisation. According to your bank, the deposit is no longer pending, this means the deposit was automatically released to your available balance.
The deposit/authorisation is reserved and not debited from your account, once the invoice is charged the deposit is released by your bank.
Avis Team
The bank has provided feedback regarding the deposit/authorisation. According to your bank, the deposit is no longer pending, this means the deposit was automatically released to your available balance.
The deposit/authorisation is reserved and not debited from your account, once the invoice is charged the deposit is released by your bank.
Avis Team
Avis's reply13 Feb 2023, 13:17
Official
Hi Fathima,
The bank has provided feedback regarding the deposit/authorisation. According to your bank, the deposit is no longer pending, this means the deposit was automatically released to your available balance.
The deposit/authorisation is reserved and not debited from your account, once the invoice is charged the deposit is released by your bank.
Avis Team
The bank has provided feedback regarding the deposit/authorisation. According to your bank, the deposit is no longer pending, this means the deposit was automatically released to your available balance.
The deposit/authorisation is reserved and not debited from your account, once the invoice is charged the deposit is released by your bank.
Avis Team
FS
Fathima S's updateReviewer Update
14 Feb 2023, 17:03Hello, I spoke with FNB this afternoon, they have no record of the credit on my card. Please let me know which date this payment was made. I know it could take a day or two depending on the different banks. Thank you
FS
Fathima S's update14 Feb 2023, 17:03
Reviewer Update
Hello, I spoke with FNB this afternoon, they have no record of the credit on my card. Please let me know which date this payment was made. I know it could take a day or two depending on the different banks. Thank you
Avis's replyOfficial
16 Feb 2023, 12:28Hi Fathima,
Please be advised that the deposit was reserved in your account and not debited. This means the deposit is not a payment that is made by us but is released by your bank.
Avis Team
Please be advised that the deposit was reserved in your account and not debited. This means the deposit is not a payment that is made by us but is released by your bank.
Avis Team
Avis's reply16 Feb 2023, 12:28
Official
Hi Fathima,
Please be advised that the deposit was reserved in your account and not debited. This means the deposit is not a payment that is made by us but is released by your bank.
Avis Team
Please be advised that the deposit was reserved in your account and not debited. This means the deposit is not a payment that is made by us but is released by your bank.
Avis Team
FS
Fathima S's updateReviewer Update
16 Feb 2023, 12:58The reversal is not showing! PLEASE LET ME KNOW WHAT DATE WAS THIS DONE AND HOW MUCH LONGER IS IT GOING TO TAKE TO SHOW. THIS IS RIDICULOUS REALLY
FS
Fathima S's update16 Feb 2023, 12:58
Reviewer Update
The reversal is not showing! PLEASE LET ME KNOW WHAT DATE WAS THIS DONE AND HOW MUCH LONGER IS IT GOING TO TAKE TO SHOW. THIS IS RIDICULOUS REALLY
Avis's replyOfficial
20 Feb 2023, 11:52Hi Fathima,
The authorisation amount was released by your bank.
Please contact the authorisation department for assistance with your enquiry.
Avis Team
The authorisation amount was released by your bank.
Please contact the authorisation department for assistance with your enquiry.
Avis Team
Avis's reply20 Feb 2023, 11:52
Official
Hi Fathima,
The authorisation amount was released by your bank.
Please contact the authorisation department for assistance with your enquiry.
Avis Team
The authorisation amount was released by your bank.
Please contact the authorisation department for assistance with your enquiry.
Avis Team
FS
Fathima S's updateReviewer Update
21 Feb 2023, 17:21 As per below, the reversal never took place!!!
What is going on AVIS
Nadia Lawrence | Jan 25, 2023, 4:49 PM | |
to meGood day Fathima, Thank you for your patience whilst we were investigating your query. Please refer to the attached documentation that was signed for by yourself. We have honoured that rate and advised our customer care department to credit the difference. We have honoured the rate as per the signed ra of a group M as well as the rate per kms after the free kms. The reversal will take between 7-10 business day to appear in your account. Kind regards,Nadia
What is going on AVIS
Nadia Lawrence | Jan 25, 2023, 4:49 PM | |
to meGood day Fathima, Thank you for your patience whilst we were investigating your query. Please refer to the attached documentation that was signed for by yourself. We have honoured that rate and advised our customer care department to credit the difference. We have honoured the rate as per the signed ra of a group M as well as the rate per kms after the free kms. The reversal will take between 7-10 business day to appear in your account. Kind regards,Nadia
FS
Fathima S's update21 Feb 2023, 17:21
Reviewer Update
As per below, the reversal never took place!!!
What is going on AVIS
Nadia Lawrence | Jan 25, 2023, 4:49 PM | |
to meGood day Fathima, Thank you for your patience whilst we were investigating your query. Please refer to the attached documentation that was signed for by yourself. We have honoured that rate and advised our customer care department to credit the difference. We have honoured the rate as per the signed ra of a group M as well as the rate per kms after the free kms. The reversal will take between 7-10 business day to appear in your account. Kind regards,Nadia
What is going on AVIS
Nadia Lawrence | Jan 25, 2023, 4:49 PM | |
to meGood day Fathima, Thank you for your patience whilst we were investigating your query. Please refer to the attached documentation that was signed for by yourself. We have honoured that rate and advised our customer care department to credit the difference. We have honoured the rate as per the signed ra of a group M as well as the rate per kms after the free kms. The reversal will take between 7-10 business day to appear in your account. Kind regards,Nadia
Avis's replyOfficial
23 Feb 2023, 15:24Hi Fathima,
Thank you for getting in touch with us.
Please be advised that no credits have been processed, because our Customer Care team did receive the email. We will follow up with Nadia.
Avis Team
Thank you for getting in touch with us.
Please be advised that no credits have been processed, because our Customer Care team did receive the email. We will follow up with Nadia.
Avis Team
Avis's reply23 Feb 2023, 15:24
Official
Hi Fathima,
Thank you for getting in touch with us.
Please be advised that no credits have been processed, because our Customer Care team did receive the email. We will follow up with Nadia.
Avis Team
Thank you for getting in touch with us.
Please be advised that no credits have been processed, because our Customer Care team did receive the email. We will follow up with Nadia.
Avis Team
FS
Fathima S's updateReviewer Update
23 Feb 2023, 17:15I hope you understand my frustration. While there is total incompetence from your company. I have to pay interest to my bank. I think that this should be paid by AVIS. My first email to Nadia was on the 25th Jan. She rep**** the same day. Thereafter I emailed her on the 3rd Feb. She didnt bother responding. Then on the 7th Feb I emailed her again. Yet again another email on the 21st Feb. Which she finally responded to.
Besides your staff being ***********, I put the first post on Hellopeter on the 9th Feb. You had over two weeks to resolve this matter. But off cos it was not a matter of URGENCY for AVIS.
I am totally dissatisfied with your service. Appalling!!!!!!!!
Besides your staff being ***********, I put the first post on Hellopeter on the 9th Feb. You had over two weeks to resolve this matter. But off cos it was not a matter of URGENCY for AVIS.
I am totally dissatisfied with your service. Appalling!!!!!!!!
FS
Fathima S's update23 Feb 2023, 17:15
Reviewer Update
I hope you understand my frustration. While there is total incompetence from your company. I have to pay interest to my bank. I think that this should be paid by AVIS. My first email to Nadia was on the 25th Jan. She rep**** the same day. Thereafter I emailed her on the 3rd Feb. She didnt bother responding. Then on the 7th Feb I emailed her again. Yet again another email on the 21st Feb. Which she finally responded to.
Besides your staff being ***********, I put the first post on Hellopeter on the 9th Feb. You had over two weeks to resolve this matter. But off cos it was not a matter of URGENCY for AVIS.
I am totally dissatisfied with your service. Appalling!!!!!!!!
Besides your staff being ***********, I put the first post on Hellopeter on the 9th Feb. You had over two weeks to resolve this matter. But off cos it was not a matter of URGENCY for AVIS.
I am totally dissatisfied with your service. Appalling!!!!!!!!