Pathetic service!!!!

After returning my rental car on the 14th of February 2018, I then proceeded to wait on my refund which did not happen, I then called the isando customer care line in which I was assisted and advised my rental was not closed of correctly I was advised they have sorted out the issue and I will be refunded within 3 to 5 working days, I waited and nothing happened, I then called back after the 5th working day, I was then told the same story a second time that they are busy closing of my account and it was incorrectly closed i was then told it was being processed and it would take a further 5 working days, I waited and today is now the 5th day no payment has been made and I presume I now need to go call avis a third time because I do not have a life and I now need to do their job for them

Absolutely pathetic service I would never recommend avis to anybody ever again I am still waiting to be called or advised on what is going on!!!