Pathetic Service

My account was debited with an amount of R1401.34 instead of being refunded +- R1320 - 00. I called the AVIS head office as the Florida branch said I need to call them. Upon speaking to the consultant I was advised the following; - The vehicle was returned only on 9/2/2018 @ 5:30. According to the consultant no extension for the rental was from my insurance company - Insurance on windscreen and tyres were taken out

I dispute this as I had my insurance on the line on 9/2 at 16:03 and advised the agent that I made arrangements with you for Avis to collect the 15:30 and they only arrived at 16:20. An inspection on the vehicle was done by the Avis person and they left with the vehicle. I also didn't sign for any additional insurance cover when the person delivered the Avis vehicle on 9/1/2018 to the panelbeaters. I also want to mention that the contract was already precompleted with most of the options selected and I advise the person that I don't want any additional insurance cover on the vehicle.

Upon speaking to the AVIS head office person I also mentioned that why their branches can only deliver vehicles at 10:00 to clients and she said that she was surprised as they open at 8:00 during the week.

I also had another 2 previous issues with Avis; 1. It took AVIS more than 7 business days to refund my deposit on a previous occasion. I had to call and was told they forgot to process the refund 2. I received a vehicle from the Florida Avis and it was before its service interval. Why give a client then the vehicle?

Yesterday I called to follow up on the query and was told they still waiting for feedback from the branch. I then called the Florida branch again and spoke to Natasha, the branch manager who told me that they provided feedback to the head office. So now I'm stuck between the branch and head office. She eventually said that she will call the head office and come back to me. She called back and said that the issue was sorted and I will be refunded in 10 days. Please explain to me why must I wait another 10 days when your staff made the error and blatantly lie about when the vehicle was handed back and loaded incorrectly details that resulted in my account being incorrectly debited. I then wanted to speak to the area manager and Natasha said that she will get her to call me..........Surprise surprise, I'm still waiting for that call

I'm really frustrated and irate with the continuous poor and pathetic service I'm receiving from Avis.