SC
Steve C

1 reviews | Active since Jul 2012

21 Sept 2015, 17:00

Pathetic service

I rented a vehicle from Avis, and was incorrectly billed for the usage. Not only that, but the incorrect information was reflected on my final invoice, my name, credit card details and details of the vehicle did not match at all! Almost 5 times the rental amount was taken from my credit card and held for over two weeks. I have spent at least 4 lengthy conversations on the phone to have this rectified, but am not being taken seriously as a customer. <br> With this pathetic attention to your customers needs you will not see me again Avis.

0
Replies (1)
Avis
Avis's reply21 Sept 2015, 17:11
Official
Hello Steve.Carter,

Thank you for your post.

We have escalated your complaint to our Regional Manager who will resolve your complaint posted.

Kind Regards
Avis Team

Best regards,