Pathetic service

I am so disappointed in the service and the way that Flexiclub and Avis or Budget work. We made a booking and confirmed that it was processed and little did we know that at the airport the payment didn't reflect and we needed your services asap. It's appalling that I referred someone to a service that I used and they getting service failure from your people. I am really disappointed and I think personally I would not recommend someone if this is the type of way that Flexiclub and Avis or Budget work. I am so disappointed at how everything has been handled by Avis or Budget consultant at OR Tambo airport with no effort to assist or anything.