HM
HLONITSHWA M
1 reviews | Active since Nov 2024
18 Nov 2024, 17:45
Pathetic customer service_Centurion branch
Pathetic customer service in Centurion branch, no contract, i'm being overcharged because they didn't have stuff to receive the vehicle, no invoice, no deposit refund, vehicle was dirty, systems forever offline
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Replies (2)
Avis's replyOfficial
19 Nov 2024, 08:34Dear Hlonitshwa,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Avis's reply19 Nov 2024, 08:34
Official
Dear Hlonitshwa,
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
To expedite this matter, please provide your rental agreement number and any relevant documentation.
Kind Regards,
The Avis Team
HM
HLONITSHWA M's updateReviewer Update
22 Nov 2024, 08:42Still no progress on my complaint, should i report this behavior to the ombudsman?
HM
HLONITSHWA M's update22 Nov 2024, 08:42
Reviewer Update
Still no progress on my complaint, should i report this behavior to the ombudsman?