Pathetic Customer Service

Reservation:***1ZA5<br> <br> I was incorrectly billed on the above reservation. I fuelled up my vehicle before dropping the vehicle and my invoice included fuel. I called on the 9th of December to rectify this. I was informed it would take 3 working days for feedback. Not even a courtesy call was received.<br> I called again on the 15th of Dec and was told feedback from Durban branch was pending.<br> I called agin on the 4th of Jan 2016 and was told that a credit note was on system of R354,15 to be refunded to me. I called on the 12th and 18th of Jan and communicated my frustration that there was no refund reflecting on my statement. Today i called 6 time, and requested a manager to contact me and no one again even returned my call.<br> <br> For a mistake on Avis i have had emotional fatigue and spent R200 in airtime to get a refund of R354.<br> Surely such poor service is unacceptable and as a consumer i feel humilaited to have to beg for customer care. I still have not been refunded my money on the 20:01:16<br> <br> I am extremely disapointed and beyond disgusted with the way my matter has been dealt and feel ******