Pathetic and day light *******. Unacceptable service - I want my money

I recently wrote here on Helopeter about Avis and they said they would get back to me and it’s been more than a month without feedback from them.

I went to Avis in East London on the week of 24 November and got a polo. No pre-inspection checks were done, they simply gave the car. I drove the car with no damage or accident and returned it on the same state as I got it.

I returned the car rushing to my flight and few days later they took over R5,000 on my credit card for an accident I was not aware off. No communication with me, no proof of accident, NOTHING was communicated with me.

I have been enquiring calling their pathetic customer services agents which are unable to assist, I have been sent to speak to the branch directly, they can’t assist and I have even emailed Simone from the EL branch who apperently is a manager and no response to my email.

Avis slogan is that “people will always be important to us than cars” this has been playing everytime I call and unfortunately in my case this is not the case.

I want my money back and in full or a very detailed proof of “accident” and charges breakdown because I never had no accident and I want my money back.