Pathetic and ********** Customer Service - Charged for Damages that was already there

In actual fact they don't even deserve the 1 star review. Firstly Avis wants the customer to do self inspection when picking the car up, I think this is a ploy to take advantage of the customer, so they can be charged for damages that was already there. Secondly, they gave me an extremely dirty and dusty car. Lastly, I was charged for damage to a parcel tray. The pictures taken during the "self-inspection" could clearly indicate that the parcel tray was broken before I even took delivery of the car. When queried, the airport branch only sent the damage department one picture which you could hardly even see the parcel tray. I thereafter sent the pictures I had which was clearly visible. They eventually agreed that it was not my fault, however it is now over 2 weeks that I am waiting for my refund. I have followed up countless times and have being ignored each time. The numbers given on the email sign off's don't even go through. I am to my wits end with AVIS Port Elizabeth Airport.

I hope someone see's this review and actually assists me.

The overall customer service and experience is pathetic and **********.