Pathetic

Hired a vehicle from King Shaka AVIS 5 - 7th of January. 1. They were helpful but sent the vehicle out with an unroadworthy front left tire, which we only saw when it had a flat. The thread was not within legal limit and we sent a photo on our first enquiry on the 11th of January as to why we were being charged for damages. We had a flat tire and could not remove it. The spanner was stripped. Road side assistance sent someone from AVIS Amanzimtoti to assist, who arrived with no tools after we told them the spanner doesn't work. They too couldn't get the tire off and admitted the tire was in poor condition. We paid for Windscreen, Tyre and Third Party damage waiver but are being charged R1915.21 for damages/renter liability. What is the point of paying the waiver fee, if one is subsequently charged for repairs? Especially since it's evident AVIS did not check the roadworthiness of the tyres nor that spanners actually work. It delayed our departure by 4 hours to get a new vehicle. We have emailed customer care, we have called AVIS Amanzimtoti, called and emailed King Shaka and everyone says they'll get back to us, but no feedback is given after that. 2. We were told we'd get our invoice with 48 hours and 2 weeks later we still didn't have an invoice. Eventually, after going through Avis website we downloaded ourselves. We kept being told Amanzimtoti didn't "close the booking". We should not be charged for the tyre. We'd like feedback and reimbur*****t. We won't be recommending Avis to anybody.