Overcharged of the callout/ Poor Customer Service

<br> Hi there Theonique<br> <br> <br> <br> <br> As discussed, could you please escalate my complaint to the Customer Service Executive.<br> <br> <br> <br> <br> 3 July 2015<br> <br> I went to Avis to hire a Bakkie and a trailer. I spoke to Natalie and she said they have it. Therefore I departed from King Shaka Airport to Ballito. Upon my arrival Natalie told me that she doesn't have a trailer and a Bakkie, she still need to go and pick it up at the service. I waited for them at Avis. Upon arrival I told them that I am relocating from Ballito to Glen Anil therefore I don't think we will have enough time to load everything in the trailer and bring back the van and trailer at 17:00. Therefore I told them I will come in the morning to come and collect the trailer and bakkie.<br> <br> <br> <br> <br> 4 July 2015<br> <br> I contacted Avis Ballito, Solly answered the phone. He said he will be there by 8:00. We waited for him. I hired a bakkie already therefore I told him I only need a trailer. He advice me there is a trailer available. I asked him to show him in detail how the trailer works and inspect it with my driver. I told him I will wait afterwards and he can do all paperwork with me. He said to my my credit card might not have money therefore