Overcharged, no response from mgmt. Cape Town International Airport

<p>I recently rented a car with Avis for a week, and was overcharged by 20%+ in terms of the below three items. I have raised a complaint more than a month ago, but still mgmt. has been unable to respond to my queries (below). I have been promised on three occasions now that they are attending to my queries and will respond the same day. But no response.</p> <p> This is unfortunate as I have been a loyal customer of Avis for many years, but will most likely not use them again.</p> <p> 1. The total quote for my rental was R3314. However R3673 was charged. The rental was returned on time so I don’t understand why I was overcharged. I did not take any extras, insurance etc.</p> <p>2. Valet charge of R350 – I do not smoke and the car was returned in the same condition as received. However, a valet charge was levied. There were 3 empty boxes at the back of the car – so I got charged R350 for not removing these?!</p> <p>3. The car had a 40liter petrol tank, and was just below full when I returned it. However I got charged for 17liters of petrol. This is quite bizarre, especially since in light of when I got the car on the first day, it barely did 250km before I had to refill (i.e. it was not even close to full). </p> <p>4. Lastly, more of an observation – I find it amusing that the AVIS website sites a VW Polo as example of a Class B car. However, when one arrives your get allocated either a cheaper Hyundai or Toyota Etios. This is nothing less than misrepresentation. </p> <p>Being overcharged by 20%+ constitutes *****, and yet there is very little appetite from mgmt. to engage and resolve this. I definitely would have used another provider had I known that this is the business practises that Avis use.</p>