Overcharge & then a policy not to pay back!

Good day, thank-you for your response. If your staff had not told me incorrect information on 2 occasions when I called, then this could have been resolved. Your first staff member, NOMA, told me that I was correct and that the money was due to me. Your second staff member, SINHLE, told me that even when I overpay Avis does not pass a credit to the customer. With these responses you can understand my response. People make mistakes and if it was exactly that why not tell me upfront as that would be more understandable and I would have accepted that. I certainly find it a waste of my time to be going through all of this since December, and it all comes down to simply resolving the problem honestly or competently.