EO
Erika O
1 reviews | Active since Aug 2010
30 Oct 2024, 08:37
Overcharge for Damages
I have tried calling customer service but always get the message of high call volumes try later… I am also not getting any joy from the local office
Our rental vehicle was broken into in a shopping center parking lot. The drivers lock was damaged. All waivers were taken. Understandably we will be liable to some sort of payment. We received an email stating additional R2415.74 is due for damages. Thereafter a sms stating R4132.93 is now due. We asked for the repair invoice which is a total of R3405.00. Deposit of R2000 is already been taken. So how can the amount due be over R4000? When the repairs are less than that, is the R2000.00 deposit not forming part of this?
I need an answer on how this works, is is right that AVIS profits from damages? Is there not insurance for this sort of thing?
Helpful (0)
Replies (5)0
Replies (5)
Avis's replyOfficial
30 Oct 2024, 14:01Dear Erika,
Thank you for reaching out, and we apologize for the challenges you've encountered while trying to connect with us.
We understand your concerns regarding the additional charges following the unfortunate incident with your rental vehicle. The charges and waivers around damage fees can indeed be complex, and we’re here to clarify and ensure transparency in the process.
It’s certainly not our policy to profit from damages; rather, these charges are processed to cover the costs incurred, as per our waiver terms. We can confirm that damage waivers help minimize costs but may not cover all aspects depending on the waiver type.
Please allow us some time to review your case in detail.
Thank you for your patience, and please don’t hesitate to reach out with further questions in the meantime.
Kind regards,
The Avis Team
Thank you for reaching out, and we apologize for the challenges you've encountered while trying to connect with us.
We understand your concerns regarding the additional charges following the unfortunate incident with your rental vehicle. The charges and waivers around damage fees can indeed be complex, and we’re here to clarify and ensure transparency in the process.
It’s certainly not our policy to profit from damages; rather, these charges are processed to cover the costs incurred, as per our waiver terms. We can confirm that damage waivers help minimize costs but may not cover all aspects depending on the waiver type.
Please allow us some time to review your case in detail.
Thank you for your patience, and please don’t hesitate to reach out with further questions in the meantime.
Kind regards,
The Avis Team
Avis's reply30 Oct 2024, 14:01
Official
Dear Erika,
Thank you for reaching out, and we apologize for the challenges you've encountered while trying to connect with us.
We understand your concerns regarding the additional charges following the unfortunate incident with your rental vehicle. The charges and waivers around damage fees can indeed be complex, and we’re here to clarify and ensure transparency in the process.
It’s certainly not our policy to profit from damages; rather, these charges are processed to cover the costs incurred, as per our waiver terms. We can confirm that damage waivers help minimize costs but may not cover all aspects depending on the waiver type.
Please allow us some time to review your case in detail.
Thank you for your patience, and please don’t hesitate to reach out with further questions in the meantime.
Kind regards,
The Avis Team
Thank you for reaching out, and we apologize for the challenges you've encountered while trying to connect with us.
We understand your concerns regarding the additional charges following the unfortunate incident with your rental vehicle. The charges and waivers around damage fees can indeed be complex, and we’re here to clarify and ensure transparency in the process.
It’s certainly not our policy to profit from damages; rather, these charges are processed to cover the costs incurred, as per our waiver terms. We can confirm that damage waivers help minimize costs but may not cover all aspects depending on the waiver type.
Please allow us some time to review your case in detail.
Thank you for your patience, and please don’t hesitate to reach out with further questions in the meantime.
Kind regards,
The Avis Team
EO
Erika O's updateReviewer Update
31 Oct 2024, 10:36Thank you for your response, please feel free to contact me should you need any further information or the necessary notifications of payments due that we received to be sent to you.
EO
Erika O's update31 Oct 2024, 10:36
Reviewer Update
Thank you for your response, please feel free to contact me should you need any further information or the necessary notifications of payments due that we received to be sent to you.
EO
Erika O's updateReviewer Update
31 Oct 2024, 10:40Just another note: We received another message today, amount of R4514.74 is now due. How did it go up from R4132.93 to R4514.74 in one day.
EO
Erika O's update31 Oct 2024, 10:40
Reviewer Update
Just another note: We received another message today, amount of R4514.74 is now due. How did it go up from R4132.93 to R4514.74 in one day.
Avis's replyOfficial
01 Nov 2024, 09:31Dear Erika,
Thank you for getting in touch with us.
Please note that your invoice indicates that the total amount due is R4415.74 excl. VAT, with the damage amount being R3405.00 excl. VAT, plus a damage admin fee of R434.78 excl. VAT.
Hope this provides sufficient clarity.
Thank you,
The Avis Team
Thank you for getting in touch with us.
Please note that your invoice indicates that the total amount due is R4415.74 excl. VAT, with the damage amount being R3405.00 excl. VAT, plus a damage admin fee of R434.78 excl. VAT.
Hope this provides sufficient clarity.
Thank you,
The Avis Team
Avis's reply01 Nov 2024, 09:31
Official
Dear Erika,
Thank you for getting in touch with us.
Please note that your invoice indicates that the total amount due is R4415.74 excl. VAT, with the damage amount being R3405.00 excl. VAT, plus a damage admin fee of R434.78 excl. VAT.
Hope this provides sufficient clarity.
Thank you,
The Avis Team
Thank you for getting in touch with us.
Please note that your invoice indicates that the total amount due is R4415.74 excl. VAT, with the damage amount being R3405.00 excl. VAT, plus a damage admin fee of R434.78 excl. VAT.
Hope this provides sufficient clarity.
Thank you,
The Avis Team
EO
Erika O's updateReviewer Update
04 Nov 2024, 08:09Thank you for the response and clarification
EO
Erika O's update04 Nov 2024, 08:09
Reviewer Update
Thank you for the response and clarification