Over billing and wrongful damage claim

Rental: E***<br> <br> I booked a vehicle with avis cape town international from the 4th until the 7th of december. When I arrived to collect I was told they will reserve R1800 as a fuel leavy on my credit card. This was in addition to the R993 I prepaid when I made the booking. They however took a payment of R1948.50 rather than the agreed appon reserve of R1800. <br> When I collected the vehicle, I reported damage that was recorded on the QCE form and was assured this would not be claimed against my name. The damage was a dent on the right front fender. <br> Uppon returing the car with a full tank if fuel, the inspector requested the QCE form noting the existing damage, however I was never handed with a copy. I therefore indicated on my contact, as instructed, that the damage was pre existing and returned the car and the contract.<br> On Wednesday a further R714 was charged on my credit card without approval. I then received a sms claiming I am responsible for the R2027.80 of damage to the fender.<br> All my attempts to resolve this have been met with unanswered call to cape town directly and consultants who cannot help me. I have wasted over 60 minutes of call time on this allown.