Outstanding Refund of R2,035 – No Confirmation or Feedback

I am extremely disappointed with the lack of communication and delay in receiving a refund due to me from Avis.

Vehicle Collected From: Pretoria DT Rental Period: 9 January 2026 – 9 February 2026 Refund Amount Due: R2,035.00

The refund has still not reflected in my account, and I have not received clear confirmation regarding:

• Whether the refund has been processed • The exact amount refunded • The date of processing • A proof of refund or transaction reference number

Despite following up, there has been no satisfactory response or transparency regarding this matter.

This delay is unacceptable, especially when it concerns funds owed to a customer. I am requesting urgent resolution and written confirmation within 24 hours, including proof of payment.

To make it worse, they are not responding on emails, nor does any of their phone numbers provided work!!

I trust this matter will now receive the necessary attention.