1 reviews | Active since Dec 2017
Outstanding Deposit Refund - Days Overdue
I am writing to request an update on the status of the security deposit refund for my recent rental.
I returned the vehicle on 26 December to the Avis Lensaria Airport. According to my final receipt, there were additional charges and no damages reported, yet the deposit has not yet been released back to my Debit Card.
Rental Details:
Reservation/Rental Agreement Number: ***
Pick-up Date: 19 December 2025 (Sunninghill, Johannesburg)
Return Date: 26 December 2025 (Lansaria Airport, Johannesburg)
Vehicle Model: Toyota Vitz, WHite
Could you please confirm if the refund has been processed on your end? If there is an issue or a delay, please let me know so I can coordinate with my bank.
Thank you for your assistance. I look forward to your prompt response.
Best regards, Jerry Mathekga ***
I needed to understand, how come I have paid deposit of R4 800 but I am getting R2937.67?
I do understand that there was a fee for petrol that was dected, about R400. And I have extended the kilometers from what I was gaven 1400 klms to 2400 kilometers, which is something I was aware and cost to that it was also around R400.
Why is the amount not R4000 coming back to my account?
How did the amount even get to R2900?
Please make me understand.
Rental = R3532
Deposit = R4800
Total paid was R7866
image.png 181.91 KB
I needed to understand, how come I have paid deposit of R4 800 but I am getting R2937.67?
I do understand that there was a fee for petrol that was dected, about R400. And I have extended the kilometers from what I was gaven 1400 klms to 2400 kilometers, which is something I was aware and cost to that it was also around R400.
Why is the amount not R4000 coming back to my account?
How did the amount even get to R2900?
Please make me understand.
Rental = R3532
Deposit = R4800
Total paid was R7866
image.png 181.91 KB