Outstanding Deposit Refund and InvoiceL

Item: Avis
Rating: 1
Author: Phumzile N

I am extremely disappointed with the level of service I have received. I have been waiting for feedback regarding my deposit refund and my final invoice, yet I have received no communication or resolution. Despite following up multiple times, I am still unable to retrieve my invoice, and there has been no explanation for the delay in processing my deposit. This lack of response is both unprofessional and unacceptable. I kindly request urgent assistance in finalizing my account, issuing my invoice, and confirming when I can expect my deposit to be refunded.

Helpful (0)

Replies (3)

Phumzile N's updateReviewer Update

08 Dec 2025, 08:07

I hope I can get a response regarding this matter because it's been so frustrating also when I took the car the fuel wasn't full, I showed them the picture at the drop off.

Phumzile N's update08 Dec 2025, 08:07

Reviewer Update

I hope I can get a response regarding this matter because it's been so frustrating also when I took the car the fuel wasn't full, I showed them the picture at the drop off.

Phumzile N's updateReviewer Update

08 Dec 2025, 08:27

Thank you for the response, I had also informed Avis in Or Tambo that when I picked up the vehicle at Pietermaritzburg airport the fuel wasn't full and showed them a picture but I do not see a reimbur*****t on the invoice.

Phumzile N's update08 Dec 2025, 08:27

Reviewer Update

Avis's replyOfficial

08 Dec 2025, 09:40

Good day Phumzile,

Please be advised that we have lodged a fuel dispute with the Pietermaritzburg branch for investigation.

Please allow 3-5 business days for conclusive feedback to be provided.

Best Regards,

The Avis Team

Avis's reply08 Dec 2025, 09:40

Official