Only use Avis services if you're desperate like me.

Must say, im really disappointed at the unwillingness to resolve issues and provide timely feedback. I spoke to several employees, even sent emails of transactions with dates to complaints department & 2 other employees(Nomazulu & Elleze) on separate occasions. All I got was that my matter had been escalated or that the previous person I spoke to isnt at work and cannot access their emails.

My matter: 1) I had 4 rental agreements between September and Dec 2024 which amounted to R39 386.70. 2) My records reflects that I paid R50956,01, but Avis says I paid R45 726.30 therefore there's a R5229,71 dispute. I have received my other deposits except for the R5229,71 and nobody seems to care enough to explain whats happening.

All payments were either done in store or via a link that was sent by Avis personnel using the same card which should be easy to track from Avis side. There's also unauthorized debit that was made from my account which resulted in bank charges as I didn't have funds because the account is only loaded when necessary.

How long should I wait to get my money back? This is very unnecessary.