TM
Tadi M
1 reviews | Active since Jan 2015
03 May 2023, 09:48
Online booking payment refund
I rented a car online and paid R18,189.00 on the 26 April 2023, When I went to collect a car I was told they don't have a that car and they tried getting it for me but could not. & I then requested my refund. I was referred to costumer care because the Branch don't have access the online bookings payment details. I then called the Customer Care line where I was told its almost knock off time the officials on payment site are off already. I then wrote an email to *** and did not get a respond. On the 28 April 2023 I called customer care line again and spoke to Nonhlala & Tebogo and I was told that I will get my money in 10 Working days and they will respond with email to confirm it. Still today on the 3rd May 2023 I haven't received an email or my refund. The booking No. is ***9Z-A-O
Helpful (0)
Replies (9)0
Replies (9)
Avis's replyOfficial
03 May 2023, 14:06Hi Tadi,
Thank you for writing to us.
Please be advised that a refund request was sent on the 26th of April to our Prepayment team in the UK. Unfortunately, we have not received feedback from them. So, we have escalated the matter to them. The refund takes 7-10 business days.
We apologise for any inconvenience caused in this regard.
Avis Team
Thank you for writing to us.
Please be advised that a refund request was sent on the 26th of April to our Prepayment team in the UK. Unfortunately, we have not received feedback from them. So, we have escalated the matter to them. The refund takes 7-10 business days.
We apologise for any inconvenience caused in this regard.
Avis Team
Best regards,
Avis's reply03 May 2023, 14:06
Official
Hi Tadi,
Thank you for writing to us.
Please be advised that a refund request was sent on the 26th of April to our Prepayment team in the UK. Unfortunately, we have not received feedback from them. So, we have escalated the matter to them. The refund takes 7-10 business days.
We apologise for any inconvenience caused in this regard.
Avis Team
Thank you for writing to us.
Please be advised that a refund request was sent on the 26th of April to our Prepayment team in the UK. Unfortunately, we have not received feedback from them. So, we have escalated the matter to them. The refund takes 7-10 business days.
We apologise for any inconvenience caused in this regard.
Avis Team
Best regards,
TM
Tadi M's updateReviewer Update
04 May 2023, 10:18Good Day
Must I check up on you after 10 business days or must I wait for your response.
Tadi
Must I check up on you after 10 business days or must I wait for your response.
Tadi
TM
Tadi M's update04 May 2023, 10:18
Reviewer Update
Good Day
Must I check up on you after 10 business days or must I wait for your response.
Tadi
Must I check up on you after 10 business days or must I wait for your response.
Tadi
Avis's replyOfficial
04 May 2023, 15:38Hi Tadi,
We apologise for the experience and the delayed service.
Prepayment rentals are processed by our UK team therefore feedback comes from them. We have escalated and still have not received feedback.
Avis Team
We apologise for the experience and the delayed service.
Prepayment rentals are processed by our UK team therefore feedback comes from them. We have escalated and still have not received feedback.
Avis Team
Best regards,
Avis's reply04 May 2023, 15:38
Official
Hi Tadi,
We apologise for the experience and the delayed service.
Prepayment rentals are processed by our UK team therefore feedback comes from them. We have escalated and still have not received feedback.
Avis Team
We apologise for the experience and the delayed service.
Prepayment rentals are processed by our UK team therefore feedback comes from them. We have escalated and still have not received feedback.
Avis Team
Best regards,
Avis's replyOfficial
08 May 2023, 09:31Hi Tadi,
Thank you for your writing to us.
Please be advised that our prepayment team have confirmed that a refund has been processed for the prepaid amount.
It takes 7-10 business days for the refund to reflect in your account.
We apologise for any inconvenience caused.
Avis Team
Thank you for your writing to us.
Please be advised that our prepayment team have confirmed that a refund has been processed for the prepaid amount.
It takes 7-10 business days for the refund to reflect in your account.
We apologise for any inconvenience caused.
Avis Team
Best regards,
Avis's reply08 May 2023, 09:31
Official
Hi Tadi,
Thank you for your writing to us.
Please be advised that our prepayment team have confirmed that a refund has been processed for the prepaid amount.
It takes 7-10 business days for the refund to reflect in your account.
We apologise for any inconvenience caused.
Avis Team
Thank you for your writing to us.
Please be advised that our prepayment team have confirmed that a refund has been processed for the prepaid amount.
It takes 7-10 business days for the refund to reflect in your account.
We apologise for any inconvenience caused.
Avis Team
Best regards,
TM
Tadi M's updateReviewer Update
16 May 2023, 09:53Good Day
I would like to ask when was the 7 - 10 days took effect, is it from the 26th when i lodged the issue or the 8th when you got the response from UK?
I would like to ask when was the 7 - 10 days took effect, is it from the 26th when i lodged the issue or the 8th when you got the response from UK?
TM
Tadi M's update16 May 2023, 09:53
Reviewer Update
Good Day
I would like to ask when was the 7 - 10 days took effect, is it from the 26th when i lodged the issue or the 8th when you got the response from UK?
I would like to ask when was the 7 - 10 days took effect, is it from the 26th when i lodged the issue or the 8th when you got the response from UK?
TM
Tadi M's updateReviewer Update
16 May 2023, 09:53I meant 26th April or 8th May
TM
Tadi M's update16 May 2023, 09:53
Reviewer Update
I meant 26th April or 8th May
Avis's replyOfficial
17 May 2023, 08:38Hi Tadi,
The refund was processed on the 05th of May. So, from that date it would take 7-10 business days for the refund to reflect in your account.
Avis Team
The refund was processed on the 05th of May. So, from that date it would take 7-10 business days for the refund to reflect in your account.
Avis Team
Best regards,
Avis's reply17 May 2023, 08:38
Official
Hi Tadi,
The refund was processed on the 05th of May. So, from that date it would take 7-10 business days for the refund to reflect in your account.
Avis Team
The refund was processed on the 05th of May. So, from that date it would take 7-10 business days for the refund to reflect in your account.
Avis Team
Best regards,
TM
Tadi M's updateReviewer Update
20 May 2023, 08:18Good Day
10 business day from 5th May was 20th May but still the refund is not yet into my account.
10 business day from 5th May was 20th May but still the refund is not yet into my account.
TM
Tadi M's update20 May 2023, 08:18
Reviewer Update
Good Day
10 business day from 5th May was 20th May but still the refund is not yet into my account.
10 business day from 5th May was 20th May but still the refund is not yet into my account.
Avis's replyOfficial
25 May 2023, 15:22Hi Tadi,
Thank you for writing to us.
Please confirm if you still have not seen the refund because our prepayment team confirmed the refund.
Avis Team
Thank you for writing to us.
Please confirm if you still have not seen the refund because our prepayment team confirmed the refund.
Avis Team
Best regards,
Avis's reply25 May 2023, 15:22
Official
Hi Tadi,
Thank you for writing to us.
Please confirm if you still have not seen the refund because our prepayment team confirmed the refund.
Avis Team
Thank you for writing to us.
Please confirm if you still have not seen the refund because our prepayment team confirmed the refund.
Avis Team
Best regards,