Ongoing Delay in Refund Processing

I am writing to formally express my disappointment regarding the continued delay in the processing of my refund. It has now been 24 days since I returned the vehicle, yet I have received no communication or update regarding the status of my deposit.

What concerns me even more is that I had to proactively reach out to your team to obtain this information. There has been no courtesy extended to contact me, explain the delay, or provide any form of reassurance or clarity.

This experience has been frustrating and has left me with a deeply negative impression of your service. I sincerely hope I will not have to engage with Avis again in the future.

I urge you to resolve this matter promptly and provide a clear timeline for when I can expect the refund.