**** of a company

Worst Horrible Customer Service Experience

On the 22 May 2025 I booked a rental from Avis Rustenburg- Upon arrival the reception changed the bookings as I have done it for myself with my cellphone. She changed the amounts and explained which I did not have a problem with and I paid for the rental and amount of R6200 with a refund of R5250 that will be due to me upon return. Then came a guy to give me the car- He told me to come and see the car, he opened the car to check the damage inside the car of which there were no damages inside the car-He emphasized about the front bumper that it is not damaged and indeed it was not damaged. I took the car and left their premises. Upon returning the car according to my knowledge i realised that he is waiting for me to inspect the car- I gave him the car keys as i was settled that there is no damage on the vehicle as i have handled or used the car up to statndard. He calls me to the car but this time he is at the back of the car- He pin points that i had bumped into something and i have damaged the back-bumper.I told him that the car had Park assist that screams and you cannot ignore it and to my knowledge i did not bump into anything- He made me sign the damage receipt which i told him that I am acknowledging something I did not do. And he told me to right"I dont know what happened with the back bumper" and signs afterwards. I was unsettled with just happend and left their premises as he told me that i will get communication about the findings. Yesterday 28/05/2025 i received an sms stating that ''Dear renter ,rental *** has been billed R6460.87 (DAMAGE ONLY,SUBJECT TO CHANGE) excl vat. I was so suprised that they will retain my deposit and i need that money for my monthly rental. I believe the guy gave me the car with those damages and he made sure that i get pinned for something i did not do-It was my first time hiring a car and i thought they are reputable company but they are taking advantage of people like that. He mentioned that I can provide camera footage of where i parked the car and he is well aware that i will not have it. The gentleman really took advantage of me-As when i bought the car the gentlemen next to me who was hiring the car asked for a cloth to check scratches and dents on the car he was hiring on that day-And he was rediscovering lots of damages on his car he was renting-And to my thinking how many people are being ****** their deposit without proper customer service from them.

I would like through investigation to be done as it will show that the guy and me did not look at the back of the bumper as he parked the car facing north instead of facing the direction where i can easily see the damage.He planned the whole thing and his intergrity needs to be questioned.