NOT RECEIVING REFUND DEPOSIT

Item: Avis
Rating: 1
Author: Tharina S

I have rented a vehicle from them from 02 September up until 23 of September. I am also struggling to get my refund deposit back. They are *****ing our hard earned money. It is now almost a month and still a have not seen thar deposit. I am with Capitec and they say so many clients is complaining about this problem. I want my money or I going to make a fraut case against them as they don't pay back my deposit.

Helpful (0)

Replies (2)

Avis's replyOfficial

21 Oct 2024, 08:16

Dear Tharina,
Thank you for bringing this to our attention.

We regret the inconvenience you've experienced regarding your deposit refund. Please send us your Rental agreement number and we will urgently look into this matter to expedite the process.

We understand your frustration, and we are committed to resolving this issue as quickly as possible.
Kind regards,
The Avis Team

Best regards,

Avis's reply21 Oct 2024, 08:16

Official

Best regards,

Tharina S's updateReviewer Update

22 Oct 2024, 20:32

Good day
Please find my rental agreement number *** .
Urgent please refund my deposit .
This is a matter of urgency and unacceptable and very poor customer service I ever encountered.

Tharina S's update22 Oct 2024, 20:32

Reviewer Update

Good day
Please find my rental agreement number *** .
Urgent please refund my deposit .
This is a matter of urgency and unacceptable and very poor customer service I ever encountered.