AF
Alex F
1 reviews | Active since Jun 2024
18 Aug 2025, 10:59
Not giving full refund and reason why
Had to put a R2000 deposit to get the car. Avis collected my car from the panelbeater after I had collected my car. I did not even receive an email , call or SMS, indicating that they had collected the car.
I received my deposit back but only had R1926.63 returned. There is no communication regarding why I didn't get a full refund on the deposit.
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Replies (4)0
Replies (4)AF
Alex F's updateReviewer Update
18 Aug 2025, 17:37Hi,
I collected the rental on the 9th of August, a public holiday. I was told you guys don't do deliveries on public holidays and the only branch that is open on a public holiday is the airport branch. I was thus not given an option on where to collect the rental vehicle but you will charge me for that!.
Also your website says that your deliveries and collections have a 25km range. The point where you collected the vehicle from was within 25km of OR Tambo. It is not my fíng problem which branch decides to collect the rental vehicle.
I collected the rental on the 9th of August, a public holiday. I was told you guys don't do deliveries on public holidays and the only branch that is open on a public holiday is the airport branch. I was thus not given an option on where to collect the rental vehicle but you will charge me for that!.
Also your website says that your deliveries and collections have a 25km range. The point where you collected the vehicle from was within 25km of OR Tambo. It is not my fíng problem which branch decides to collect the rental vehicle.
AF
Alex F's update18 Aug 2025, 17:37
Reviewer Update
Hi,
I collected the rental on the 9th of August, a public holiday. I was told you guys don't do deliveries on public holidays and the only branch that is open on a public holiday is the airport branch. I was thus not given an option on where to collect the rental vehicle but you will charge me for that!.
Also your website says that your deliveries and collections have a 25km range. The point where you collected the vehicle from was within 25km of OR Tambo. It is not my fíng problem which branch decides to collect the rental vehicle.
I collected the rental on the 9th of August, a public holiday. I was told you guys don't do deliveries on public holidays and the only branch that is open on a public holiday is the airport branch. I was thus not given an option on where to collect the rental vehicle but you will charge me for that!.
Also your website says that your deliveries and collections have a 25km range. The point where you collected the vehicle from was within 25km of OR Tambo. It is not my fíng problem which branch decides to collect the rental vehicle.
Avis's replyOfficial
20 Aug 2025, 11:59Good day Alex,
Thank you for your response.
Please note that as per the original booking, the vehicle was to be collected and dropped of at OR Tambo.
The OR Tanbo branch does not do deliveries and collections, and because you requested for the vehicle to be collected, it had to be collected by our Sandton Deliveries & Collections branch.
Best Regards,
The Avis Team
Thank you for your response.
Please note that as per the original booking, the vehicle was to be collected and dropped of at OR Tambo.
The OR Tanbo branch does not do deliveries and collections, and because you requested for the vehicle to be collected, it had to be collected by our Sandton Deliveries & Collections branch.
Best Regards,
The Avis Team
Avis's reply20 Aug 2025, 11:59
Official
Good day Alex,
Thank you for your response.
Please note that as per the original booking, the vehicle was to be collected and dropped of at OR Tambo.
The OR Tanbo branch does not do deliveries and collections, and because you requested for the vehicle to be collected, it had to be collected by our Sandton Deliveries & Collections branch.
Best Regards,
The Avis Team
Thank you for your response.
Please note that as per the original booking, the vehicle was to be collected and dropped of at OR Tambo.
The OR Tanbo branch does not do deliveries and collections, and because you requested for the vehicle to be collected, it had to be collected by our Sandton Deliveries & Collections branch.
Best Regards,
The Avis Team
AF
Alex F's updateReviewer Update
22 Aug 2025, 16:25Hi,
As I mentioned you gave me no choice on where to collect the car as it was a public holidays.
As I mentioned you gave me no choice on where to collect the car as it was a public holidays.
AF
Alex F's update22 Aug 2025, 16:25
Reviewer Update
Hi,
As I mentioned you gave me no choice on where to collect the car as it was a public holidays.
As I mentioned you gave me no choice on where to collect the car as it was a public holidays.
AF
Alex F's updateReviewer Update
22 Aug 2025, 16:25And you received your car a day early
AF
Alex F's update22 Aug 2025, 16:25
Reviewer Update
And you received your car a day early