Not applying Multiply Discount to booking
Jeez like! When I collected the rental on Friday morning I was there for almost an hour to sort out my booking because my Miltiply Private Client discount does not pull through on booking.
Multiply informed me on Tuesday 17 Oct that there's a problem with the booking system on Avis website, I was told I need to make a normal booking and email Multiply the confirmation on Wednesday 18 Oct 08:50 Multiply (Prince Morare) sent email to *** to apply my discount on my booking.
When I arrived Friday 20 Oct at airport this was still not app**** and the guy at the desk said he cant do it he needs to contact Avis head office. He was then on the phone for a few minutes gave to phone to myself to explain what happened the lady then said give the phone back to the avis agent and he said they are doing the amendment to the booking. I asked him where do I sign the contract he said no I don't have to sign because im a Avis member. I did not receive any rental contract only now the invoice when I returned it and the discount was never app**** 😡
Thank you for contacting us,
We would like to apologize that the discount was not app****, the rental was returned yesterday and at the moment we would not be able to apply the discount on your rental, Preferred customers do not sign contracts at the branch as we have a master signed rental that gets signed only once and is stored on the system.
We will apply the discount once the rental has been finalized and sent for billing,
Avis Team
Thank you for contacting us,
We would like to apologize that the discount was not app****, the rental was returned yesterday and at the moment we would not be able to apply the discount on your rental, Preferred customers do not sign contracts at the branch as we have a master signed rental that gets signed only once and is stored on the system.
We will apply the discount once the rental has been finalized and sent for billing,
Avis Team
The 40% discount was app**** to your rental, as advised we would not be able to apply the discount until the rental had been finalized and sent for billing, please note that the amount of R537.42 has been credited and will reflect in your account within 7-10 working days.
Avis team.
The 40% discount was app**** to your rental, as advised we would not be able to apply the discount until the rental had been finalized and sent for billing, please note that the amount of R537.42 has been credited and will reflect in your account within 7-10 working days.
Avis team.