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Portia M
1 reviews | Active since Oct 2012
10 Jun 2022, 11:39
None Payment debited amount from my Account
Refund still not paid and no feedback given, i have to always call them but it was very easy for them to debit my account. The consultant dealing with my case mentioned 2 months ago that the 3rd party was engaging with them well and has admitted to paying and this was in the process of being done and i was told i should receive my money back as soon as the 3rd party has paid for the damages. Emails have been sent and now its gone dead.
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Replies (2)
Avis's replyOfficial
10 Jun 2022, 16:06Hi Portia,
Thank you for getting in touch with us.
Please be advised that the deposit we reserve, was not debited but held by your bank. Once the rental is returned this hold is automatically released by your bank.
We will check with the bank and revert to you with feedback.
Avis Team
Thank you for getting in touch with us.
Please be advised that the deposit we reserve, was not debited but held by your bank. Once the rental is returned this hold is automatically released by your bank.
We will check with the bank and revert to you with feedback.
Avis Team
Avis's reply10 Jun 2022, 16:06
Official
Hi Portia,
Thank you for getting in touch with us.
Please be advised that the deposit we reserve, was not debited but held by your bank. Once the rental is returned this hold is automatically released by your bank.
We will check with the bank and revert to you with feedback.
Avis Team
Thank you for getting in touch with us.
Please be advised that the deposit we reserve, was not debited but held by your bank. Once the rental is returned this hold is automatically released by your bank.
We will check with the bank and revert to you with feedback.
Avis Team
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Portia M's updateReviewer Update
10 Jun 2022, 18:00There was an amount of R6300 that was debited by Avis for the accident that i had with the car and when i asked about it i was told that it will be refunded as soon as the 3rd party pays for the damages on the car. This amount left y account and the bank confirmed that it was debited by Avis and your team confirmed this aswell, so i need my money back.
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Portia M's update10 Jun 2022, 18:00
Reviewer Update
There was an amount of R6300 that was debited by Avis for the accident that i had with the car and when i asked about it i was told that it will be refunded as soon as the 3rd party pays for the damages on the car. This amount left y account and the bank confirmed that it was debited by Avis and your team confirmed this aswell, so i need my money back.