Non Responsive - Mari Visser Billing

I have had a bad experience with Avis, they are unresponsive once they have gotten hold of your money. In April 2015 I was involved in an accident in an Avis vehicle. I paid the excess in June. I was advised by Mari Visser that once Avis has recovered from third party I will be paid back my excess. <br> <br> I have since tried to call Avis to advise me how far the process of recovering from third party, the consultants I speak do not seem to know how the process works. I tried emailing Mari Visser [Email Removed] on several occasions she could not be bordered to respond.<br> <br> When they were still still chasing the excess they knew exactly how the process works even taking it further by handing my account to MBD before the account even reached 60 days.<br> <br> Avis, advise me if you have managed to recover costs for the damage to your car and when are you paying back my money.