Non-Existent Refundable Deposit!!!!!

<p>I had the misfortune of being involved in an accident last month. </p> <p> </p> <p>With the aid of my insurance company I was assisted and got referred to Avis for a rental car while my car was getting fixed.</p> <p> </p> <p>I fetched the rental on Sunday the 14th of August and had to return it by the 13th of September.</p> <p> </p> <p>I paid a refundable deposit of R1200 and got told the funds will be released back into my account 4 or 5 working days after I return the car.</p> <p> </p> <p>I returned the car on the 8th of September and till this day I have not been refunded. I keep calling and even walked into their JHB CBD branch but still nothing. They then reffered me to my bank's card divison which I called and got told they are unable to process the release of funds until an instruction from Avis has been received.</p> <p> </p> <p>I sent an email on Monday to their customer service to which they have still not rep****.</p> <p> </p> <p>I absolutely hate this company and will be damned if I ever use it again. I wish everyone worked with Europcar as they offer much better service.</p> <p> </p> <p> </p> <p> </p> <p> </p>